Egima
Job Title: Systems Engineer – Managed Service Provider
Employer: Enigma HR Pty Ltd
Location: Lower North Shore, Sydney NSW, Australia
Salary: 90,000–110,000 per year + bonus / allowance
Employment Type: Full‑time
Posted: 12 hours ago
Visa Sponsorship: ✅ Possibly – Subclass 482 / 494 visa sponsorship considered for senior candidates already in Australia.
About the company
This well‑established, ISO 27001‑certified MSP positions itself squarely between the solo IT fixer and the sprawling help‑desk factory. Clients are 5 to 100‑seat firms in finance, warehousing, retail and the NFP space – they turn to the team for business‑centric advice on risk, compliance and growth, not just password resets.
The founder, an MBA‑qualified entrepreneur who also steers a tech start‑up, stays hands‑on: he joins discovery meetings, co‑designs cloud‑security blueprints and works alongside engineers to turn ideas into repeatable solutions.
The culture is professional yet family‑minded – whiteboard problem‑solving, Friday team lunches and flexibility for school runs – so you get serious projects and genuine work‑life balance in equal measure.
What the role looks like
You’ll manage a portfolio of external clients, spending most of your time inside Microsoft 365, Intune and Azure security. Expect hands‑on Business As Usual support and projects, from mail/server cut‑overs, security improvements, app deployments, to occasional on‑prem server and firewall tweaks.
Work is predominantly in the office / at client sites; hybrid WFH days are available once you’re fully integrated with the team.
What you’ll be doing
Own day‑to‑day support queues, health checks and minor migrations.
Assist senior architects on cloud and security projects, learning new tech as you go.
Harden Microsoft 365 tenants to ISO 27001, Essential Eight maturity.
Translate tech‑speak into plain English for owners and CFOs who have outgrown a lone “IT guy” but don’t want a faceless mega‑corp.
What you need to bring
At least five years in an MSP or outsourced‑IT environment supporting multiple external clients.
Deep Microsoft 365 skills: Exchange Online, SharePoint Online, Intune, Conditional Access.
Solid Windows Server / Active Directory knowledge plus basic firewall / VLAN troubleshooting.
Clear written and spoken English; you’ll write client road‑maps and brief management and stakeholders.
Security experience (Defender, MFA strategies, patch compliance) is well regarded.
Welcome experience in Azure, AWS, Veeam, ITIL, macOS fleet.
Microsoft / Cisco certs are nice extras.
Why you’ll enjoy it
✅ Welcoming, supportive team that values knowledge‑sharing – senior engineers are keen mentors.
✅ Professional environment with regular team lunches and relaxed social events.
✅ Competitive salary reviewed regularly.
✅ Flexibility for school runs or family appointments once performance is proven.
✅ Hands‑on exposure to cloud and security tech, plus vendor training events and exam vouchers.
✅ Clear path to become a business IT consultant – and, long‑term, to a partnership model similar to accounting firms.
✅ Subclass 482 / 494 visa sponsorship considered for senior candidates already in Australia.
How to apply
Apply now with your CV – and a short note about your favourite Microsoft 365 or security win. Every applicant will receive a response; respect is built into the culture you’re about to join.
To apply for this job please visit au.seek.com.