Executive housekeeper role in Qatar Hotel
We are seeking a dynamic and strategic leader for the pivotal role of Executive Housekeeper. Reporting directly to the General Manager, you will be entrusted with the complete oversight of the Housekeeping department, driving its commercial, quality, and people performance. This is a key leadership position that demands a blend of visionary planning and hands-on management to foster departmental growth, enhance profitability, and uphold our unwavering commitment to excellence.
You will be directly accountable for achieving critical business objectives, including managing departmental costs, maximizing guest satisfaction scores (OSAT), achieving top-tier quality audit results (QA), cultivating high employee engagement, and ensuring full compliance with health and safety standards. The ideal candidate is a proven leader who inspires their team to deliver impeccable standards while contributing strategically to the hotel’s overall success.
Key Responsibilities & Areas of Focus
Operational Excellence & Quality Assurance:
Guarantee the highest possible standards of cleanliness, maintenance, and presentation in all guest rooms, suites, and public areas.
Ensure 100% adherence to all Wyndham brand standards and third-party inspection criteria through rigorous and consistent monitoring.
Conduct and schedule regular inspections of all housekeeping areas alongside your supervisory team to ensure all furnishings, facilities, and equipment are pristine and in optimal repair.
Personally inspect all VIP rooms, special request accommodations, and rooms for long-stay guests upon arrival to ensure they exceed expectations.
Continuously review, evolve, and improve all Standard Operating Procedures (SOPs) to enhance departmental efficiency and productivity.
Manage spring cleaning schedules and oversee the maintenance of all housekeeping and laundry machinery.
Financial & Resource Management:
Manage the departmental payroll, linen, and amenity costs effectively, making strategic adjustments in line with business demand and the approved annual budget.
Conduct monthly linen and inventory stocktakes to control losses and maintain accurate records.
Make informed recommendations for the upkeep and renewal of furnishings, facilities, and equipment.
Leadership & People Development:
Provide effective and inspiring leadership for the entire housekeeping team. This encompasses the full employee lifecycle: recruitment, onboarding, training, coaching, and continuous performance management through regular one-on-one conversations.
Foster a highly engaged, motivated, and collaborative team environment. Manage employee relations matters in conjunction with the Human Resources department.
Chair regular departmental communication meetings and actively participate in relevant hotel business meetings to ensure seamless information flow.
Serve as a leading role model for the hotel’s “Count On Me” service culture, embodying its values in all interactions.
Maintain impeccable standards for team member dress, hygiene, uniform appearance, and professional conduct.
Health, Safety & Interdepartmental Coordination:
Ensure full departmental compliance with all health, safety, and environmental regulations.
Implement assigned tasks and lead the team effectively during emergencies, including fire, power failure, or natural disasters.
Liaise with the hotel’s contracted pest control company to ensure a robust and effective program is in place and supervised.
Maintain open and proactive channels of communication with other department heads, particularly Engineering, Front Office, and Food & Beverage, to ensure a unified guest experience.
Supervise outside contractors to ensure full contractual compliance and quality of work.
Experience & Background Required
A minimum of 1.5 years of proven experience in a senior housekeeping leadership role, such as Assistant Executive Housekeeper or Executive Housekeeper, within a comparable hotel environment.
Experience with an international hotel brand is a significant advantage.
Proficiency in Opera Cloud Property Management System is highly desirable.
A diploma or vocational training in hospitality management is preferred.
Language Proficiency: [e.g., Professional English required; additional languages are a benefit].
Eligibility to work in [Country], unless visa sponsorship is being offered.
Key Competencies & Personal Attributes
Exceptional Leadership: Ability to mentor, motivate, and develop a diverse team.
Strategic Business Acumen: Understands financial drivers and contributes to profitability.
Outstanding Communication: Clearly conveys information and listens actively to guests and team members.
Unwavering Attention to Detail: A keen eye for ensuring every aspect of the guest environment is perfect.
Superior Planning & Organisation: Expertly manages multiple priorities, schedules, and projects.
Collaborative Teamwork: Builds strong relationships across departments.
Resilience & Flexibility: Thrives in a fast-paced, multi-tasking, and multi-cultural environment.
Self-Motivation: A proactive and driven approach to all responsibilities.
Commitment to Service Delivery: Passionate about delivering exceptional guest experiences.
Our Values & Benefits
We believe in taking care of our team, who in turn take exceptional care of our guests. We are committed to the values of Integrity, Accountability, Fun, and Diversity & Inclusion.
In return for your expertise and dedication, we offer a comprehensive benefits package which includes:
Staff Accommodation
Staff Transportation
Extensive Learning & Development Programmes
Hotel & Restaurant Staff Rates
Length of Service Recognition & Benefits
A dynamic and supportive work environment with excellent career growth opportunities.
Learn more about Qatar visa here: Qatar visa
Important Notice
At IFMOSA, we carefully verify every opportunity before sharing it with the public. However, we encourage all applicants to remain alert and move with caution when communicating with external employers.
If you encounter any issues with the link or suspect unusual activity, please contact our support team immediately.
DO NOT pay any agent or recruiter upfront.
If an employer or representative we have listed requests payment, report it to us immediately.
Official IFMOSA Communication
We will never request money from job seekers.
All official messages will come only from:
Emails ending in @ifmosa.com or @ifmosawork.com
- For general queries about this job email our support team: support@ifmosawork.com
Stay safe. Stay informed.
IFMOSA — Verified Opportunities, Global Connections
To apply for this job please visit ifmosawork.com.